Welcome %USER.FIRSTNAME%

Thank you choosing Shay and Company as your raw ingredient supplier! We appreciate your business, and we will do our best to make your experience excellent.

Here is some important information about ordering with Shay and Company. You can find more on our Policies page (link to policies page).

How to Order

Orders can be placed through our website (www.homecloud.com) or shopping app at any time. This is the easiest way because you can put in all your shipping details once, and you are able to review your previous orders. If you place orders by email or phone, they will not be visible in the App or the online account.

We do our best to process all orders within 4 hours, regardless if the order is for Will Call (picking up at our Milwaukie, Oregon store), or shipping.

Customers with full pallet sized orders, Net 30 terms, or customers who want to pick up items at our store and pay for them when you come in, are welcome to email orders at orders@homecloud.com.

If you are out of state and need an order shipped and prefer to not order through the website, you can call in your order to 503-653-1155 anytime during regular business hours. We will not be able to quote your shipping costs over the phone. Once order is processed, we will calculate the shipping costs and email you the final invoice with the shipping costs.

We have a store in Milwaukie, Oregon (next to SE Portland) where you can come in and shop and smell our essential oils and fragrances. We have small sizes on the shelves and larger sizes in back. We pour all 5-gallon or larger sizes per order, and we can make it while you wait.

Will Call Orders

Will Call means that you come into our Milwaukie store and pick up your order.

Once you place a Will Call order with us, we will process your order within a couple of hours, and we will email you the time that your order will be ready. You are welcome to come in any time after that window and pick up your order. We send an email and invoice with every Will Call order so be sure to watch for it. Sometimes these emails end up in spam folders so please be sure to check your spam folder if you don’t receive an email in your inbox.

When you come to pick up your order, you can come in and give us your name and one of our staff will get your order. Larger orders are loaded into your vehicle for you.

If someone else is coming in to pick up your order, they need to give us the name on the order. We assume there are not soap/candle ingredient pirates out there trying to scam away your order, so just the name on the order works!

If you have selected Will Call and are no longer able to come in and pick it up, you can call us with your credit card and we can arrange shipping for your order.

Store Front

Our store in Milwaukie, Oregon welcomes customers to come in and purchase items. We have small sizes on the shelf, but any sizes you don’t find, we can make for you while you wait.

There is also a sample table in the store with all our scents/essential oils for those who want to sample.

Hours of Operation

The store and the warehouse are open during following hours (subject to change):

Monday, Wednesday, and Thursday 9 a.m. - 5 p.m.

Tuesday 9 a.m. - 4 p.m. (Taco Tuesday, man!)

Friday 9 a.m. - 3 p.m.

We are closed Saturday and Sunday.

Payment Privacy and Security

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email, or other direct contact from you. We will not sell or rent this information to anyone.

If you have questions about your order, you can email us at orders@homecloud.com.

Thank you,

Shay and Company Team